Engagement Center
The Engagement Center is a place for adults to find shelter and services that lead to housing and where they can come inside, socialize and “just be.” From its start in 2022, the Center has aimed to lower the barriers that discouraged or prevented people from coming indoors to find a place to rest or get assistance.
In July 2026, Allegheny County Department of Human Services (AC-DHS) began operating the Engagement Center as a central hub in the homeless system. The Center is committed to treating people with respect, kindness and an understanding of the trauma they have experienced and the knowledge that people can move ahead if they have good support and the opportunity to work on a plan together.
Services and Supports
- Meeting People’s basic needs
- Showers
- Laundry
- Mail Pick-up
- Phone chargers
- Coffee and snacks
- Clothing
- Space to find respite from the weather, relax, socialize, play games, read, participate in group activities
- Support to access available shelter through a triage service and help to connect with family and friends
- Connect with housing resources (including case managers at the shelters where they are staying, self-searches for housing using computers, coaching and guidance for housing search, and help with vital documents and benefits enrollment)
- Connect with Behavioral health and other services providers who can engage clients, support their recovery, prevent/resolve crises and improve their lives
People We Serve
- Adults 18+ years
- Persons who self-identify as women or men
- Members of the LGBTQ+ communities
- Couples
- People with partners
- People with pets
Engagement Center Contact Information
Hours
7:00 a.m. to 7:00 p.m.
All 7 days of the week